SWAP Privacy Policy

1. Purpose

This Privacy Policy explains how VA Solutions LLC collects, uses, stores, shares, and protects personal information when you use SWAP. SWAP is a user-to-user marketplace for giving away or swapping items. The app includes account sign-in, location-based listings, photos, chat, reports, moderation, notifications, and profile features.

2. Information We Collect

Account and sign-in information

• Email address and authentication identifiers from email OTP, Google, or Apple sign-in.
• Provider identity information needed to keep your account linked to the correct sign-in method.
• Basic account metadata, such as display name returned by a provider when available.

Profile information

• Full name, profile photo, phone number if provided, city, region, country, postal code, and approximate geohash location.
• Public profile details shown to other users, such as name, avatar, general location, rating, reviews, and completed deal count.

Listing information

• Listing title, description, item type, category, condition, photos, location, status, and listing dates.
• Listing reports, moderation status, and internal moderation notes or signals.

Chat and transaction information

• Messages, image attachments, conversation metadata, read status, deal completion status, and feedback.
• Reports about listings, messages, or users.

Device, technical, and usage information

• Device type, operating system, app version, network state, crash logs, diagnostics, and security events.
• Push notification tokens when notifications are enabled.
• Approximate usage data needed to operate, secure, debug, and improve the app.

3. Location Data

SWAP uses location to show relevant listings and to help users create listings in the correct area. You can allow device location access or enter location information manually. The app does not need continuous background location tracking for the core marketplace experience. Listings and profiles may show general location information such as city, region, or country, but not precise GPS coordinates.

4. How We Use Information

• Create and manage user accounts and profiles.
• Show listings, search results, filters, favorites, reports, and listing details.
• Enable chat, attachments, deal completion, ratings, and reviews.
• Send service messages, push notifications, and moderation decisions.
• Detect fraud, spam, prohibited content, abuse, and security issues.
• Provide support, investigate reports, enforce the Terms, and comply with legal duties.
• Maintain app performance, fix bugs, and improve reliability.

5. Legal Bases Where Required

Where privacy law requires a legal basis, we process personal information based on one or more of these grounds:

• Contract: to provide SWAP and perform the Terms.
• Legitimate interests: to secure the app, prevent abuse, moderate content, improve services, and respond to user requests.
• Consent: for optional permissions such as push notifications, device location access, and photo library access where required.
• Legal obligation: to comply with applicable law, valid requests, and recordkeeping duties.

6. Content Moderation and Safety

SWAP may review listings, photos, messages, and reports to detect prohibited or unsafe content. Moderation can include automated checks, keyword rules, third-party moderation services, and manual review. Listings may be hidden, rejected, archived, or held for verification.

7. Sharing of Information

We share information only as needed to operate SWAP, protect users, or comply with law.

• With other users: public profile data, listing content, chat messages, reviews, and general location shown in the app.
• With service providers: hosting, authentication, database, storage, analytics, crash reporting, notifications, geocoding, and moderation providers.
• For legal and safety reasons: where required by law or needed to investigate abuse, fraud, threats, or rights violations.
• Business transfers: if SWAP or VA Solutions LLC is involved in a merger, sale, financing, or restructuring.

We do not sell personal information in the ordinary meaning of selling user data for money. We also do not knowingly share personal information for cross-context behavioral advertising.

8. International Transfers

SWAP is intended to operate worldwide, with focus on Western Europe and North America. Your information may be processed in countries other than where you live. Those countries may have different data protection laws. Where required, we use appropriate safeguards for international transfers.

9. Retention

We keep personal information for as long as needed to provide SWAP, maintain account records, resolve disputes, enforce the Terms, prevent abuse, and meet legal obligations. If you delete your account, we will delete or de-identify account data unless we need to keep limited information for legal, security, or abuse-prevention reasons.

10. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, object to, or withdraw consent for certain processing of your personal information. You may also have the right to appeal a privacy decision or complain to a data protection authority.

To make a privacy request, contact us at info@vasolutions.top. We may need to verify your identity before acting on a request.

11. California, Canada, UK, and EEA Users

If you are in California, Canada, the United Kingdom, the European Economic Area, or another region with specific privacy rights, we will handle your request according to the laws that apply to your situation. This may include rights to know what categories of personal information we collect, request deletion or correction, receive a portable copy, object to certain processing, or limit some uses of sensitive information where applicable.

12. Security

We use technical and organizational measures designed to protect personal information. No system is fully secure. You are responsible for keeping your sign-in method and device secure.

13. Children

SWAP is not intended for anyone under 18. We do not knowingly allow users under 18 to create accounts. If you believe a person under 18 is using SWAP, contact us so we can review and take action.

14. Changes to This Policy

We may update this Privacy Policy. If changes are material, we will provide notice through the app or another reasonable method. The updated policy will show a new effective date.

15. Contact

For privacy questions or requests, contact VA Solutions LLC at info@vasolutions.top. Registered location: Tbilisi, Georgia.